Graham White Manufacturing Co.
Graham-White Manufacturing Co.
Graham White
Frequently Asked Questions

How do I get a catalog?

Please send an e-mail to the appropriate sales area from the 'Contact Us' page of this website or call 540-387-5600 and ask for a sales coordinator.


How do I request product training?

Product training can be requested from our 'Contact Us' page and the appropriate service area or by calling 540-387-5600.


How do I return products?

Products can only be returned with a RMA number issued by Graham White Mfg. Please contact your sales coordinator at 540-387-5600 to obtain a return material authorization number.


What is your warranty policy?

All new products sold to the rail industry carry a standard 2 year warranty against defects in materials and workmanship. The only exclusion is for the 373 series E-BELL® which carries a 3 year warranty. All remanufactured products sold to the rail industry carry a standard 14-month warranty against defects in materials and workmanship. Exclusions are locomotive and freight air brake valves, which are warrantied for 18 months, and remanufactured air dryers, which carry a standard 2-year warranty. Our non-rail products warranty is one year for both new and reconditioned products. The warranty period for all products starts at the date of manufacture or remanufacture. For a complete explanation or more information, please contact W. Stewart Bruce or David Pettengill


Do you accept credit cards?

We do not accept credit cards.


Do you have documentation describing preferred routing, packing, scheduling, and other shipping procedures?

Yes, please download the following pdf document:

Routing Instructions



 

 

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February 2010 :
Graham-White Adds Solutions

January 2010 :
Graham-White:Ninety-Five Years of Success, Lifetimes of Achievement

April 2009 :
Graham-White Further Expands Market on African Continent:

March 2009 :
Re-energized Public Relations Effort

February 2009 :
Graham-White Acquires The Vista Corporation of Virginia

February 2008 :
Graham-White’s ASCTD Awarded Unconditional Approval from AAR

August 2007 :
Graham-White’s EAX Service Proves Popular with Customers

August 2007 :
Graham White E-Bell ® Advancements Set New Standard for Reliability

July 2007 :
Graham-White Air Dryers Installed in GETS Locomotives in Tibet, China

June 2007 :
Graham-White Receives Major Contract for SafeSetâ„¢ Wheel Style Electric Locomotive Parking

July 2006 :
Graham White seizes opportunities for continued growth in Remanufacturing Services

June 2006 :
Customers, Business Leaders Tour Graham White’s Newest REMAN Facility in Shreveport, La.

May 2006 :
THE Evolution OF AIR DRYING Technology

January 2006 :
Initial Field Tests Successful for SafeSetâ„¢ Wheel Style Locomotive Parking Brake

November 2005 :
Graham White Mfg. Announces Central US Location

June 2005 :
Graham-White's EAX Service Lets Customers Track Orders, Check Invoices 24/7

May 2005 :
Graham-White To Showcase Wide Range of Products at 2005 American Public Transit Conference

December 2004 :
NEW WEBSITE RELEASE

November 2004 :
Graham-White Unveils New Products at Global Railway Tech 2004

July 2004 :
Graham-White celebrates 90 years of service