EAX, which stands for Enterprise Access, enables secure access to Graham-White's enterprise data, allowing outside users to view and often maintain their data in a real-time environment, says Cauley. The program tracks order information such as status and location, invoices and accounts receivable, shipping history and packing slip data, and customer sales history.

"It's a real advantage to our global customers, who can check on their orders at any time and from anywhere," says Cauley. "It gives them the flexibility to view an order's status and ship date, even if our offices have closed for the day."

To gain access, a customer simply contacts Graham-White's Customer Service Dept via website, email or phone. They will be assigned a User ID and password for each account. The customer can query the database by logging on to www.grahamwhite.com, E-Business and EAX Login, for access to their company's current and historical records. Increasingly, the program is used internally by GW employees as well, to ensure that projects stay on-time.

Ms. Cauley says that customer comments have been very positive, primarily because of the program's ease of use. Future plans are to increase services for the remanufacturing business segment, including scrap reports, core usage, and returned materials reports.

But Ms. Cauley is quick to point out the EAX program was never intended to replace one-on-one customer service. "We don't want to discourage calls, because we enjoy talking to our customers," she says, adding that not everyone has Internet access during the workday. "EAX is intended to be an additional way that Graham-White can be responsive and offer exceptional service to all of our customers, no matter where they're located."

For more information or for a user ID, call Lynn Cauley at 540-387-5620, ext. 231 or log on to www.grahamwhite.com.

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Graham-White, headquartered in Salem, VA provides reliable transportation solutions. GW is a world technology leader in the drying of compressed air for locomotives and rail transit vehicles and a wide range of innovative products including the SafeSet™ Locomotive Parking Brake, Electronic Bell-E-BELL®, SludgeBraker™, Computerized Single Car Test Device and an assortment of heavy-duty pneumatic and electro-pneumatic valves and accessories to heavy rail, rail transit, military, truck & bus, and industrial clients.

At locations in Salem, Virginia, Carson City, Nev., and soon to be announced Central US location, our 230 full-time associates provide the highest level of quality in design, manufacturing and customer service to customers around the globe. Our Commitment to improvement is evidenced by our ISO 9001:2000 compliance and our ability to meet the requirements of the American Association of Railways' M-1003 on all of our products.